Following Rogers’ nationwide network outage last week, which interrupted phone and internet services, the company announced on Tuesday that it will reimburse all affected customers for up to five days of service.
A Rogers spokesperson called the move “a first step,” in a statement, but did not say how much, on average, each customer could expect to receive in return. This is an increase from the original promise to credit all customers for up to two days of service, which was originally listed on Official Rogers Twitter account.
“We will continue to work around the clock to restore Canadians’ trust in us,” the spokesperson said.
Rogers said it will “proactively automatically credit all customers” through their accounts, and the compensation should be reflected on next month’s bill.
Businesses across Canada have been hit hard by the outage, with many losing large sums of money, Dan Kelly, president and CEO of the Canadian Federation of Independent Business, told The Canadian Press on Monday. .
Kelly believes business owners should get a free month of Rogers service to make up for the outage.
“There are businesses in Canada that have been closed for more than 400 days in total in some parts of Canada over the past two years, and so every day of sales is absolutely essential in this recovery period,” he said. -he declares.
The Montreal law firm LPC Avocat announced Monday that it has requested authorization to bring a class action against the telecommunications company.
The lawsuit seeks $200 for affected customers on the grounds that Rogers allegedly violated Quebec consumer protection law by failing to provide “an essential service” on July 8 and 9.
The lawsuit also seeks an additional $200 for Rogers’ claim that it has the “most reliable network in Canada,” alleging that constitutes “misrepresentation.”
All Rogers, Fido and Chatr Mobile customers who were without service on Friday or Saturday are affected by the action, as well as all Quebec residents who were unable to perform certain financial transactions, such as Interac payments and wire transfers, due to the incident.
Rogers’ announcement to increase compensation comes as some customers in Ontario are still unable to access certain services.
In a statement, Rogers said it was aware of the remaining intermittent “challenges”.